Agency-Carrier Connectivity | Read Time: 2 Minutes

5 Industry Stats You Need to Know

February 2, 2023

By: Bob Bardwell

It is an exciting time to be in the insurance industry, with technology making it easier for agencies, carriers and MGAs. With the Digital Technology Adoption Trends audiobook, you can unlock the latest industry insights – from pain points to preferences.

Here are five stats based on the Ivans 2022 Connectivity Survey that show the industry is making progress and emphasize the need to embrace digital connectivity.

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    eDocs and Messages are on the Rise

    88% of carrier survey respondents use eDocs and Messages to automatically send documents and messages to agency partners’ management systems, up 17% from last year. Agencies continually tell us they want download. They also love their agency management systems. Download, including eDocs and Messages, is a win-win – saving agencies, carriers/MGAs time and money.

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    Claims Automation Is Trending

    85% of carrier survey respondents use download to send claims information, up nearly 20% from 2021.

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    Technology Is Leveraged for Submissions

    While there is still room for improvement, we see more technology being used for submission processing – increasing from 29% in 2021 to 41% in 2022.

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    In-Person Methods to Find Agencies Are Up

    Everyone in the industry is trying to find the perfect balance between in-person and digital. And now, there are more opportunities to reconnect in person. Methods to find agencies such as tradeshows are up to 44% from 31% in 2021.

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    The Industry Is Hungry for Commercial Lines Submissions Automation

    57% of agency survey respondents say they want additional commercial submissions automation capabilities from carriers, up from 53% in 2021. Customer expectations have continuously trended towards quicker service and more digital options.

Spark Better Partnerships

Knowing industry trends and preferences gives you the information you need to spark better partnerships and more profits. The new year is a great time to get started, but digital connectivity is essential all year. Use our 2022 Digital Technology Trends report to unlock the insights you need to succeed.

Bob Bardwell

Bob Bardwell, Chief Operating Officer, leads Ivans day-to-day operational functions of the business. Prior, he served as vice president of Strategic Initiatives at Applied where he was responsible for supporting the international growth of the business. Bardwell also previously led SMS Assist’s commercial vertical as senior vice president and general manager of operations, as well as held strategic leadership roles at Rackspace.