Author Spotlight
Cal Durland
Interface Optimization Director
Cal Durland, Director of Agency Customer Success at Ivans, has spent her career ensuring the insurance industry provides a good experience for all. In her current role, she manages the Agency Customer Success team, comprised of individuals dedicated to assisting independent agencies.
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Automated Servicing
The Value of Claims Download to Agencies
Claims can be complex, but it doesn’t have to be that way. Claims download can help you securely and instantly provide your agency partners with critical claims details they need to assist their clients in their time of need.
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Agent-Insurer Connectivity
3 Ways to Increase Insurer Connectivity
In the face of changing marketplace dynamics, insurance agencies must evolve and begin the journey to becoming digital businesses. An important component of digital transformation is insurer connectivity, which is the ability to seamlessly exchange data from your management system directly to your insurer’s system, reducing manual processes and enabling you to deliver faster, more complete service to your clients.
2018, Access to Markets, Agent-Insurer Connectivity, Agents, Automated Servicing, Industry Trends
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Automated Servicing
Why You Should Maximize Your Download Connections
Is your agency using download services to the fullest extent? If not, you’re leaving valuable time and money on the table.
2018, Agent-Insurer Connectivity, Agents, Automated Servicing, Best Practices
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Automated Servicing
Getting Started with eDocs & Messages – What You Need to Know
Insurance has historically been known as a paper-heavy industry that mails all notices, policy information and general messages.
2016, Agent-Insurer Connectivity, Agents, Automated Servicing, Insurers, MGAs
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