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The Connected Business of Insurance

IVANS Index: Premium Renewal Rate Change for November

December 08, 2017

by Matt Foran
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IVANS Index is a data-driven report of current conditions and trends for premium renewal rate change of the most placed commercial lines of business in the insurance industry. Data collected in the IVANS Index enables insurers to determine competitive rates and the most profitable lines of business for investment. To learn more about IVANS Index, read IVANS Index: Industry Insights to Help You Run Your Business Better.

Premium Renewal Rate for November Experienced Variable Change Across Nearly All Major Commercial Lines
IVANS index November results show the majority of standard commercial lines products remain in positive territory, with Workers’ Compensation remaining in negative for premium renewal rate change. Month to month, Commercial Auto, Business Owners Policy, and Workers’ Compensation trended upwards, while the remaining lines of business demonstrated a decline in premium renewal rate change.

This month’s key findings include:

  • Commercial Auto: 3.24%, up from 3.10% at the end of October.
  • BOP: 3.99%, up from 3.57% the month prior.
  • General Liability: 1.66%, down from 1.79% at the end of October.
  • Commercial Property: 2.78%, down from 2.83% the month prior.
  • Umbrella: 1.19%, down from 1.34% at the end of October.
  • Workers’ Compensation: -1.81%, up from -2.24% the month prior.

The latest IVANS Index figures continue to demonstrate variance month to month, as they did in October’s findings, with premium renewal rate change across the industry remaining mainly positive. As it closes in on year-end and renewal season, IVANS Index will provide guidance for agents advising clients on policy changes and insurers with market intelligence to support pricing strategies.

Download the full IVANS Index Q3 Report >

Matt Foran, VP and general manager of IVANS Market Appetite, a division of Applied Systems, is responsible for the creation and strategic execution of the cutting edge distribution platform built for the commercial insurance industry. Prior to his current role, Matt was the CEO of EvoSure, which was acquired by Applied Systems in September 2015. Before co-founding EvoSure, Matt was the director of strategy for Zurich Specialty Products, a $2.5 billion business unit of Zurich Insurance Group, where he worked closely with the CEO and Senior Management to set overall strategic direction, develop and execute financial and operational plans, and lead execution of strategic initiatives. Previously, Matt served as assistant vice president of Marsh USA, with responsibilities including the initial formation of the Marsh & McLennan Agency, the Marsh Select Model, the restructuring of Marsh USA, and was a broker for healthcare and Fortune 500 firms. Matt was selected as a Global Rising Star by Reactions Magazine in 2011 and named in Insurance Business America magazine’s Hot 100 list for 2015.

Surety Bond Download: Save Even More Time

November 30, 2017

by IVANS Communications
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Do you find yourself spending hours sifting through emails, printing and scanning documents and attaching files for surety bonds? For years, producers have manually managed surety bond documents and information, greatly reducing staff productivity and wasting valuable time. Producers needed a better way to manage surety bond documents.

To extend connectivity and automation across the entire insurance industry, IVANS now enables surety bond companies to automatically deliver their bond documents and messages directly to your agency management system via eDocs and Messages. You can automatically receive text-based messages or PDF, Excel and other file attachments directly from insurers, including:

  • New bond documents
  • Riders
  • Continuation certificates
  • Payment notifications
  • Billing notifications
  • Cancellation pending notices
  • Cancellation notices

Why use download for surety?
The ability to receive crucial insurance documents directly into your agency management system, enables you to work within one system and ensures that current, accurate information is available throughout the policy lifecycle. The more you can stay in your agency management system and keep a continuous workflow, the more productive your staff will be.

Agencies currently utilizing IVANS to interact with their insurers have increased overall operational efficiency with immense time savings, reduction of production cost, enhanced customer service and improved ease of doing business. In fact, according to a recent IVANS study, agencies utilizing download services save more than 60 minutes of time per day per employee. In a world that is all about connectivity, agencies and insurers should look to technology to revolutionize business operations to better connect with and serve customers.

To get started, log in to IVANS Exchange to see which of your insurer partners offer eDocs & Messages download. Then, let them know you are interested in receiving surety information via eDocs & Messages.

Pekin Insurance: Beyond Contractors – Providing the Specialized Risks Agents Are Looking For

November 16, 2017

by Joel Jackson
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During the digital transformation of the insurance industry, new technologies have given way to new business models and market competitors. As a result, many insurers are changing the way they do business, with greater focus on niche business rather than being generalists. To learn how insurers are adapting in the digital world, we spoke with Joel Jackson, Vice President – Marketing, at Pekin Insurance to get his insights on his business and the value of the independent agent to their distribution channel.

IVANS Insurance Solutions: Tell us about your business
Joel Jackson: For many years, Pekin Insurance has been known in the commercial insurance world as the go-to market for contractor accounts. We won’t argue that notion, but to us, contractors are just a fraction of the types of accounts we prefer to write.

IVANS: What sets Pekin Insurance apart from other insurers?
JJ: Pekin Insurance is dedicated to going Beyond the expected® in all that we do, and writing a variety of commercial lines accounts is no exception. Specifically, Lessor’s Risk accounts have been on our radar recently, and we have been supporting our agents with supplemental learning materials including eBooks, blogs, quick guides, and webinars to educate them on Lessor’s Risk accounts. We have also increased our Lessor’s Risk-specific marketing materials for agents to use.

IVANS: Why the push for Lessor’s Risk accounts? 
JJ: The opportunity for insurance agents working in the Lessor’s Risk marketplace is extensive and full of premium and profit-sharing potential. And, because good Lessor’s Risk clients have historically low loss ratios, this type of business is attractive to us and agencies alike as part of a successful client mix. While some classes of business tend to be more regional in nature, the good news is that stable Lessor’s Risk clients can be found in virtually every community.

We want agents to know we are serious about Lessor’s Risk accounts, and we want to extend support to agents as much as we can in the process of writing Lessor’s Risk accounts. Agents who want to begin writing Lessor’s Risk accounts and agents who want to expand their existing book of business will find the resources they need through Pekin Insurance.

IVANS: Can you give us an example of the expertise your organization can bring?
JJ: Sure. One example is Exterior Building Glass is easy to overlook if you haven’t insured any large property exposures before. The standard, unendorsed property policy provides coverage of $100 per pane limited to $500 per loss. By simply adding the Pekin Insurance Property Enhancement Endorsement to the policy, the glass is covered as part of the building.

IVANS: Does IVANS help you market to agents?
JJ: IVANS digital distribution network provides a great opportunity to help us deliver that message. We believe IVANS Markets is a great tool to help us spread the word about all of the different types of risks, including Lessor’s Risk, which we can help agents place. We want to extend these educational resources and additional support to agents who find us in IVANS Markets.

To learn more about Pekin Insurance’s appetite for Lessor’s Risk, log on to IVANS Markets now and explore the more than 100 industry classes for which Pekin Insurance has an appetite.

Joel Jackson, Vice President – Marketing at Pekin Insurance, is responsible for a wide variety of items ranging from advertising to agency onboarding to leading the company’s strategic planning initiative. Having been with the company for 27 years, Joel spent his first 10 years working directly with agencies as a Field Manager and has now been in an administrative position for the past 17 years.

IVANS Index: Premium Renewal Rate Change for October

November 09, 2017

by Matt Foran
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IVANS Index is a data-driven report of current conditions and trends for premium renewal rate change of the most placed commercial lines of business in the insurance industry. Data collected in the IVANS Index enables insurers to determine competitive rates and the most profitable lines of business for investment. To learn more about IVANS Index, read IVANS Index: Industry Insights to Help You Run Your Business Better.

October results show variable change across commercial product lines
The latest IVANS Index figures show that premium renewal rate change across the industry remained mostly positive through October, but demonstrated more variance month-to-month than prior months.

This month’s key findings include: 

  • Commercial Auto: 3.10%, up from 2.55% at the end of September.
  • BOP: 3.57%, down from 3.87% the month prior.
  • General Liability: 1.79%, up from 1.70% at the end of June.
  • Commercial Property: 2.83%, up from 2.40% the month prior.
  • Umbrella: 1.34%, down from 1.45% at the end of June.
  • Workers’ Compensation: -2.24%, down from -1.31% the month prior.

Rate change for the majority of standard commercial lines products remained in positive territory, with Workers Compensation remaining in the negative as in previous months. Business Owners Policy (BOP) continues to trend downward, but still remains as the line of business with the highest premium renewal rate change. The results of the IVANS Index continue to provide guidance on the most profitable lines of business for both insurers and agents.

Download the full IVANS Index Q3 Report >

Matt Foran, VP and general manager of IVANS Market Appetite, a division of Applied Systems, is responsible for the creation and strategic execution of the cutting edge distribution platform built for the commercial insurance industry. Prior to his current role, Matt was the CEO of EvoSure, which was acquired by Applied Systems in September 2015. Before co-founding EvoSure, Matt was the director of strategy for Zurich Specialty Products, a $2.5 billion business unit of Zurich Insurance Group, where he worked closely with the CEO and Senior Management to set overall strategic direction, develop and execute financial and operational plans, and lead execution of strategic initiatives. Previously, Matt served as assistant vice president of Marsh USA, with responsibilities including the initial formation of the Marsh & McLennan Agency, the Marsh Select Model, the restructuring of Marsh USA, and was a broker for healthcare and Fortune 500 firms. Matt was selected as a Global Rising Star by Reactions Magazine in 2011 and named in Insurance Business America magazine’s Hot 100 list for 2015.

Claims Download: Staking Your Claim to More Time in the Day

November 02, 2017

by Casey Hearring
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Technology has changed the way we do business at Schultheis Insurance Agency, especially when it comes to receiving client, policy, billing and claims information. In fact, we have made it a priority to stay ahead of the curve with technology to drive greater staff efficiency and gain a competitive advantage.

To keep up with consumer demand for instant service, our agency uses IVANS Download to automate the exchange of critical policy-related information so that we always have instant access to the most up-to-date information in our agency management system.

One of the most frequently used download services for our agency is Claims download, which provides secure and automated transmission of carrier claim notifications, adjustments, and settlement information. Updating claims screens within the agency management system lets staff members track activity for individual claims — things like claim numbers, adjuster assignments, adjuster notes, payments and claim closure.

Why download makes sense for your business
According to the latest IVANS survey, 43% of agents said they save at least 1 hour per day with Claims download. Our agency has experienced similar time savings and additional benefits since leveraging Claims download.

Claims download has enabled our agency to: 

  1. Save time by eliminating paperwork 
    Claims download streamlines communication between our agency and carriers to eliminate time spent manually managing paperwork. Before claims download, we needed a team of five to stay on top of all the claims that we were processing because everything was manual. Now that we use Claims download, our processing team no longer spends time requesting information from individual carriers. The data is automatically downloaded into our agency management system and is easily accessible. Download has eliminated the time consuming, manual process of filing a claim and increased the overall efficiency and productivity of our agency. So much so, that we were able to cut our progressing team down to three people, allowing additional team members to focus more of their time on serving our customers and growing the business.
  1. Work within a single system and workflows
    Not only do we have more time to conduct business and advise our clients, but with Claims download, we are working within a single system. Documents are saved directly to the policy or client file, allowing us to spend more time on revenue-generating activities rather than searching for information. The processes are much more streamlined because we don’t have to take data from one platform and input it into our agency management system. Everything is in one place, working cohesively.
  1. Serve clients faster
    Before turning on Claims download, it would take days to go through the process of receiving all of the information from our carriers so that we could present it to our clients. Now, we receive a Claims download report every hour. We had a client get into a car accident on vacation, and they called to file a claim with the carrier directly. We noticed they filed a claim when we got our hourly report and were able to immediately call them to make sure that they were okay. Instant access to information allows us to advise customers at the exact time they need us, making our customers very happy and giving us a competitive edge.  
  1. Increased agent productivity
    Because our agents don’t have to be part of the “processing team” anymore, they are much more productive. The team is no longer spending time re-keying information from carriers or fixing issues that resulted from manual data entry. Immediate access to information allows us to quickly meet our customers’ needs. Our agents are now able to focus on providing better customer service and developing new business.

Sustained growth
More and more agencies like ours are starting to realize the benefits Claims download offers. Another key finding from the IVANS survey was that 79% of agencies look to use Claims download in their organizations.

One thing that’s helping drive greater agency usage is IVANS Exchange, an online tool for viewing and managing carrier and MGA download connections on demand that allows you to easily identify which download connections are available, inactive or not turned on for your agency. 

How agents can start using Claims download
For agents looking to get started with Claims download, I recommend you start by logging into IVANS Exchange to view your Connections Report, which lets you indicate interest in specific carrier downloads that match your business needs and that automatically notifies you when new download services are available. Start out with smaller carriers to see how download works in your agency management system. There is a little bit of a learning curve, but the process is easy. Once you get things rolling with that one carrier, start downloading with more. If one of your carriers doesn’t currently offer download, make sure you express your interest in the Connection Report.

Future success
Claims download—and other forms of download, for that matter—must continue to grow if agencies want to respond efficiently to customers’ needs. I know that change can be hard, but having near real-time information in your system is one of the best ways to ensure you are meeting your customers’ needs.

As competition increases and market dynamics speed up the pace of business, it is critical for your agency to consider your carrier connectivity options in order to enhance the core value proposition of the independent agent – providing the best products and advice to your customers. Our agency has embraced technology to drive connectivity and I encourage other agencies to do the same. Those that do will be better positioned to grow and thrive in the digital era.

Visit IVANS Exchange to see the download connections available to you.

Casey Hearring, Systems Administrator at Schultheis Insurance Agency, has been involved in Insurance for 14 years. Casey is on the IVANS Agency Advisory Board, an AUGIE Ambassador, ACT member, and active within the insurance industry promoting download adoption and technology.

In Case You Missed It: IVANS Connect 2017

October 19, 2017

by IVANS Communications
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IVANS Connect is the insurance industry event dedicated to advancing information exchange – connecting insurers, agencies, MGAs and their insureds through digital technology. This year, more than 200 insurance professionals gathered at the MGM Grand Las Vegas for the largest IVANS Connect event to date. If you missed out on the excitement this year, all is not lost. Here are some of our favorite moments from the conference.

Insightful Keynotes

Applied Systems CEO Reid French took the stage to update attendees on the state of the insurance industry, offering exclusive insight into how digital technology is transforming the industry and how insurance businesses can adapt to be successful.  Finally, Mark Breading, partner at leading industry analyst firm Strategy Meets Action, discussed the convergence of innovation and tradition, and gave his predictions for the insurance industry of the future.

Invaluable Networking

IVANS Connect 2017 was truly an industry event. Insurance professionals from all facets of the industry — insurers, policy and agency management system vendors, agents and industry organizations — were well represented, giving attendees the chance to network with and learn from peers. The IVANS Connect opening reception jumpstarted the conference with an evening of lively discussion and entertainment at Centrifuge in the MGM Grand Las Vegas.

 

Innovative Education Sessions

This year’s program featured valuable education sessions specifically designed to help businesses embrace digital transformation, and provided education sessions within a variety of tracks, including business and technical, so attendees could easily customize their conference experience. Sessions explored topics such as how to improve agency usage and adoption, future opportunities and the evolution of download, and transforming distribution in the digital era. The digital agency panel discussion was a popular session that offered attendees an opportunity to hear directly from agents about what it means to be a digital agency and how they need to be supported by insurers and MGAs.

Exclusive Product Announcements

Attendees got first-hand exposure to the latest product innovations from IVANS and gained exclusive insight into IVANS’ key product initiatives for the coming year. Interactive discussions allowed attendees to weigh in on these new solutions and share their thoughts on the impact they’ll have on the industry.

Looking Ahead

Excited for IVANS Connect 2018 at the Gaylord Opryland Resort in Nashville? Make sure you’re a part of it by staying up-to-date on all things IVANS Connect, and be one of the first to be notified when registration opens.

Stay Connected

IVANS Index: Third Quarter Results Remain Consistent

October 05, 2017

by Matt Foran
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IVANS Index is a data-driven report of current conditions and trends for premium renewal rate change of the most placed commercial lines of business in the insurance industry. Data collected in the IVANS Index enables insurers to determine competitive rates and the most profitable lines of business for investment. To learn more about IVANS Index, read IVANS Index: Industry Insights to Help You Run Your Business Better.

Q3 Results Show Variable Premium Renewal Rate Change Average
Premium renewal rate change across the industry remained consistent for the quarter, with greater variability experienced by Commercial Property and Workers’ Compensation insurance quarter-over-quarter. Workers’ Compensation remains the only line of business experiencing negative premium renewal rate change.

This quarter’s key findings include:

  • Commercial Auto: Premium renewal rate change averaged 3.00% for the quarter (up from Q2), ending at 2.55% for September.
  • Business Owner’s Policy (BOP): Quarter premium renewal rate change averaged 3.79%, representing a decrease over last quarter’s average of 4.21%. BOP premium renewal rate change finished the quarter at 3.87% in September. 
  • General Liability: Q3 premium renewal rate change experienced limited variability relative to Q2. The quarter premium renewal rate change low reached 1.68% in August and ended the quarter in September at 1.70%.
  • Commercial Property: Q3 premium renewal rate change decreased quarter-over-quarter, with an average rate change of 2.48% as compared to 3.08% in Q2.
  • Umbrella:Quarter premium renewal rate change averaged 1.47% vs. 0.94% in Q2. 
  • Workers’ Compensation: Premium renewal rate change dipped again in Q3, averaging at -1.18% as compared to -0.16% in Q2.

In Q3, Commercial Property insurance premium renewal rate change averaged 2.48% vs. 3.08% in Q2, with a six month average of 2.78%. The third quarter’s premium renewal rate change for Commercial Property remained lower than any rate change experienced in Q2, with the highest change experienced in August (2.59%) and the lowest in September at 2.41%.

Workers’ Compensation premium renewal rate change averaged -1.18% in Q3 vs. -0.16% in Q2, with a six month average of -0.67%. July marks the lowest premium renewal rate change of the year at -1.41%, with September being the second lowest at -1.31%.

IVANS Index continues to demonstrate positive momentum for the market and highlight the most profitable opportunities for the industry. IVANS Index is available to agencies and insurers as part of Market Insights at markets.ivansinsurance.com.

Download the full IVANS Index Q3 Report >

Matt Foran, VP and general manager of IVANS Market Appetite, a division of Applied Systems, is responsible for the creation and strategic execution of the cutting edge distribution platform built for the commercial insurance industry. Prior to his current role, Matt was the CEO of EvoSure, which was acquired by Applied Systems in September 2015. Before co-founding EvoSure, Matt was the director of strategy for Zurich Specialty Products, a $2.5 billion business unit of Zurich Insurance Group, where he worked closely with the CEO and Senior Management to set overall strategic direction, develop and execute financial and operational plans, and lead execution of strategic initiatives. Previously, Matt served as assistant vice president of Marsh USA, with responsibilities including the initial formation of the Marsh & McLennan Agency, the Marsh Select Model, the restructuring of Marsh USA, and was a broker for healthcare and Fortune 500 firms. Matt was selected as a Global Rising Star by Reactions Magazine in 2011 and named in Insurance Business America magazine’s Hot 100 list for 2015.

Finding Markets: Turn Wasting Time into Saving Time

September 21, 2017

by Lori Heemstra
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Agencies strive to provide the best products at the right price for customers and prospects. But as an independent agent working with numerous insurer partners, I know first-hand how difficult it can be to find the right insurer for each risk. Manually searching for appetite has traditionally been an inefficient and time-consuming process. In fact, when reviewing a recent IVANS survey, I was not surprised to find that 71% of agents surveyed admitted that they have missed opportunities to place business due to lack of market access.

Agencies need digital tools to improve the process of finding the right insurer appetite at the right time. Enter IVANS Markets, a free online search tool that immediately presents agents with a list of insurers, MGAs and wholesalers with an appetite for the specific risk they are searching for. This simple, automated solution provides agents with greater access to markets, making it extraordinarily easy and much quicker to find the best markets for clients to drive more new and renewal business.

Stay within your daily workflows to get the answers you need
At Berends Hendricks Stuit Insurance, we were hampered by outdated, manual processes and inaccurate appetite information. To access markets more quickly, our agency implemented IVANS Markets and started to experience exponential time savings and growth opportunities. IVANS Markets instantly provides me with a list of insurers who have an appetite for my risk and more specifically, information on who I can contact. Streamlining the submission process saves me hours of work every day. I no longer have to wait days for insurers to respond to submissions. I can get the results I need, when I need them. Through increased market access and insight, we have won new business that we have historically not written.

Continued success in the future
Ultimately, automated search technology like IVANS Markets has completely changed the way I search for insurer commercial appetite. Now we go to insurers we know want the risk, which results in time saved around submission and quoting. I encourage any independent agent looking to grow their business to try IVANS Markets. This free tool provides more access to new markets in less time, which is one of the keys to continued success in the digital marketplace.

Agents looking to leverage this complimentary search tool from IVANS can access it via their agency management system, or by visiting markets.ivansinsurance.com.

Image of woman smilingLori Heemstra joined Berends Hendricks Stuit in 2005 as the Commercial Lines Division Manager. Her duties include overseeing the customer service agents and support staff, training new and existing staff, coordinating technology and developing consistent professional standards. She has over 25 years of insurance experience and is a Certified Insurance Counselor (CIC). Lori is a member of the Ivans Agent’s Council, Applied Client Network Large Agent Alliance, the Vice Chairman of the ACN Member Relations Committee and serves on various insurance company councils.

IVANS Index: Premium Renewal Rate Change for August

September 14, 2017

by Matt Foran
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IVANS Index is a data-driven report of current conditions and trends for premium renewal rate change of the most placed commercial lines of business in the insurance industry. Data collected in the IVANS Index enables insurers to determine competitive rates and the most profitable lines of business for investment. To learn more about IVANS Index, read IVANS Index: Industry Insights to Help You Run Your Business Better.

Auto insurance losses a cause of pain for most insurers over the past 18 months
Fitch ratings has stated that “U.S. commercial auto insurance has evolved into a chronically underperforming product segment.” Increased losses have been attributed to more miles driven as the economy recovers and gas prices remain low, distracted driving caused by cell phones, higher repair costs, and higher bodily injury severity.

Despite consistent and worsening product performance results, commercial auto premium renewal rates have remained steady since the beginning of the year. In July, rates moved above 3% and remained above 3% in August. One of the largest drivers of the increase has been California. As noted in the graph above, California commercial auto is on the move upwards. Many other large states have remained steady.

Will California be an early leader that other states follow? With Harvey impacting Texas and Irma likely causing substantial losses in Florida, it is likely that other states may be following soon.

Download the full IVANS Index Q2 Report >

Matt Foran, VP and general manager of IVANS Market Appetite, a division of Applied Systems, is responsible for the creation and strategic execution of the cutting edge distribution platform built for the commercial insurance industry. Prior to his current role, Matt was the CEO of EvoSure, which was acquired by Applied Systems in September 2015. Before co-founding EvoSure, Matt was the director of strategy for Zurich Specialty Products, a $2.5 billion business unit of Zurich Insurance Group, where he worked closely with the CEO and Senior Management to set overall strategic direction, develop and execute financial and operational plans, and lead execution of strategic initiatives. Previously, Matt served as assistant vice president of Marsh USA, with responsibilities including the initial formation of the Marsh & McLennan Agency, the Marsh Select Model, the restructuring of Marsh USA, and was a broker for healthcare and Fortune 500 firms. Matt was selected as a Global Rising Star by Reactions Magazine in 2011 and named in Insurance Business America magazine’s Hot 100 list for 2015.

Goodbye Paper, Hello Productivity

September 07, 2017

by Kristy Wilson
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Woman in business attire smiling while talking on a mobile phone, sitting at a desk in front of a computerDo you find yourself spending countless hours every day re-keying data and processing requests? Are you searching for a better way to access policy documents on demand? If the answer is yes to either of these questions, then maybe it’s time your agency makes a change in the way you connect with your insurers.

In my role at Kellerman Insurance, I require a secure and efficient way to manage policy updates and files directly in our management system. By connecting us directly to our insurer and MGA partners, IVANS enables our agency to automate the exchange of information directly from their system into our own via download. The ability to work in one management system versus referencing individual insurer portals for customer information allows our agency to operate more efficiently, provide better customer service and increase business growth.

The up-and-comer in download
A key download service IVANS offers is eDocs and Messages, which are a form of download that push a PDF or a message from the insurer’s policy admin system directly to the agency management system. This download offers a secure and managed alternative to email, mail and faxes.

In your agency management system, you can attach eDocs and Messages downloads directly to a client and/or policy, eliminating time previously spent searching and pulling client information from each insurance company’s site.

The value of eDocs and Messages to your agency
Implementation of eDocs and Messages download has enabled our agency to increase overall operational efficiency: with immense time savings, reduction of production cost, enhanced customer service and improved ease of doing business. In fact, according to a recent IVANS study, 79% of agencies saved at least one hour per day per employee when using eDocs and Messages. 

When evaluating if your agency should leverage eDocs and Messages download, consider these three benefits:

  1. Connect directly to insurers from your agency management system
    Enables insurers to easily begin servicing and marketing new products and enables agents to have better access to products that better serve their clients. Having the latest information delivered via download also ensures accurate underwriting and servicing for both agents and insurers.
  1. Build stronger customer and insurer relationships
    Focus more time on servicing customers and selling insurance by eliminating time spent manually managing administrative tasks.
  1. Automate operations via a single exchange
    Working within a single data exchange system improves overall staff productivity by eliminating time spent visiting multiple portals searching for information.

Getting started with eDocs and Messages
IVANS offers a free online tool, IVANS Exchange, which allows you to review insurer download connections, like eDocs and Messages, available to your agency and communicate interest in receiving download by line of business from insurers. The benefit of IVANS Exchange is that as your business needs change, you can expand and customize your insurer download connections to match your operational needs.

To get started with IVANS Exchange, follow these easy steps:

  1. Register your agency or log in
    You must first log into your IVANS account before you can access any reports or dashboards in IVANS Exchange. To log in or register for a new account, visit exchange.ivansinsurance.com.
  1. Access your Connections Report
    Once you have logged in or created an account, you can view your IVANS Connections Report. This shows all lines of business your agency is currently downloading. It will also show inactive download connections that are available to your agency.
  1. Customize your Connections Report
    You can request new downloads from your insurers or indicate if you are having download quality issues. When an insurer makes a line of business available to agencies, it is marked as an “A” for “available” on an agency’s Connections Report. Similarly, insurers have an agency report that shows where agents have expressed interest (marked by “W”) in specific download services, like eDocs and Messages.

The Connections Report has been a great tool for my agency. Interacting with multiple insurers can make it hard to keep track of what lines of business your agency is downloading, who you’re downloading with and who to contact if you want to download. The Connections Report brings it all together in one tool, enabling you to be more organized and efficient.

At our agency, there is a big difference in our production and it’s easier to do business with insurers who use IVANS. Interacting with insurers that don’t offer eDocs and Messages download services really throws us off track. The more we can stay in our system and keep a continuous workflow, the more productive we are.

In a world that is all about connectivity and instant access to information, it’s crucial for agencies and insurers to revolutionize the way they do business by offering services that allow you to better connect with and serve your customers. Leveraging connectivity and automated information exchange services, like eDocs and Messages download, is critical to evaluate your competitive advantage in today’s digital market.

For more information on eDocs and Messages and the advantages they offer, watch this complimentary webinar.

Kristy Wilson joined Kellerman Insurance in 1992. Her main focus for the last several years has been in commercial lines and life insurance. She also handles downloads and maintaining efficient processes in their management system. Kristy is currently serving on the Executive Committee of the Kansas Association of Insurance Agents. She is also a member of the IVANS Agent’s Council.

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